Q-Lab offers a variety of warranty options for new testers and replacement parts, including both standard and extended warranties. This page summarizes the options available to Q-Lab customers.
All QUV, Q-SUN, QCT, and Q-FOG testers are guaranteed against defects in workmanship or materials for one year. Liability is limited to replacing or repairing any part or parts which are defective in materials or workmanship and are returned to our factory, shipping costs prepaid. Liability in all events is limited to the purchase price paid. Damage due to accident or abuse is not covered. Labor and travel costs are not covered. Q-Lab Corporation makes no other warranties, including implied warranties of merchantability or fitness for a particular purpose, except as may be expressly provided by Q-Lab Corporation in writing. Q-Lab Corporation shall not be liable for any incidental, consequential, special, or contingent damages arising out of the sale or use of any product.
All new testers come with a one-year warranty on parts. You can extend your warranty to two years at no cost by registering your tester on Q-Portal and completing an approved commissioning checklist.
Q-Lab's exceptional reliability allows us to offer an optional extended tester parts warranty for either five or ten years at a low, fixed price.
Q-Lab offers a complimentary one-year warranty for all replacement parts. In the case of replacement ballasts and main controllers (TEB’s), this warranty must be activated by registering your part at the time of installation.
Q-Lab offers industry-leading warranties for UV fluorescent lamps and xenon-arc lamps. These are full, no-questions-asked warranties - users can return a lamp not performing to specifications at any time during the warranty period for a full refund. Guaranteed lamp lifetime depends on tester model, lamp type, and operating conditions - see the links below and our Specification Bulletins for current, detailed information.
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